No Doubt QuickBooks is an excellent program for accounting with simple usable features helpful to handle day-to-day accounting operations of business operations. But errors can be one of the annoying things to deal with. QuickBooks Error 15102 is one of such errors.
Further, you will get to know about the error 15102 QuickBooks.
What is QuickBooks Error 15102?
QB Error 15102 is a payroll update error, which means that something is stopping the software from updating all versions of QuickBooks Desktop. You will get an error message appeared on your screen that might convey one of the following:
“Error 15102: The Update program cannot be opened” or “Error 15102: The Update program is damaged”.
In this blog, you will get to know the causes of QuickBooks Error 15102 along with the solutions. Also, we have discussed the ways to find out QB error code 15102.
When does QuickBooks Error 15102 occur?
QB Error 15102 is usually encountered while downloading QuickBooks Desktop updates with an error message, “The update program cannot be opened. The update program is damaged.”
The problem here is that there is something that is stopping the QuickBooks update program from starting.
QuickBooks Update Error 15102
Causes of QuickBooks Error 15102
1. Spy Sweeper is the webroot antivirus program.
Spy Sweeper causes this error to happen because it takes QuickBooks update program as a malware which downloads unwanted stuff into the computer. go through the following steps to check whether Spy Sweeper is running :
Step 1: Open Task Manager by Press Ctrl+Alt+Esc.
Step 2: Now click on “More Details” at the left bottom tab of the window.
Step 3: Under the “Processes” tab, find “SpySweeper.exe”.
2. If in case, You are not logged in as the administrator.
An administrator, in a computer system, is a person who has the rights to modify the core entries of a computer system like registries, programs, adding or modifying user accounts, etc. Installing or updating any program on Windows needs administrator access. If you are not logged in as the administrator, this error might pop up. following are the steps to know if you have signed in as the Administrator:
Step 1: Open Control Panel and select User Accounts.
Step 2: Click on Users. If “Administrator” is displayed under your account picture, then you have logged in as the administrator.
Steps to Fix the QuickBooks Error 15102
Given below are all the probable solutions to resolve Error 15102. You just need to attempt these solutions to get rid of the same error instantly:
Solution 1: Uninstall Spy Sweeper
If you find “SpySweeper.exe” in the task manager, follow the steps:
Open “Add/Remove Programs” and look for Spy Sweeper.
Click on it and select “Uninstall”.
Follow the steps to uninstall it.
Solution 2: Logging in as the Administrator
Log in from another account which has administrator privileges or asks your network administrator to grant you administrator privileges and try running the program again.
Solution 3: Reset Update
If you are logged in as the Administrator and can’t find Spy Sweeper, you need to reset the update. Open C:\ProgramFiles\Common Files\Intuit\QuickBooksxx\Components. Look for a folder called downloadqb<nn> and rename it to download<nn>.old.
Solution 4: Perform a clean installation of QuickBooks
In this method, you first need to uninstall QuickBooks and then, reinstall it. Therefore, this method will help you to resolve QB Error code 15102.
Conclusion:
In conclusion, we hope that one of the above solutions assisted you in resolving QuickBooks Error 15102. But, in some cases, the user finds difficult to deal with this error and unable to fix it. If you are also stuck at any step while trying any of the above-mentioned solutions then, you may call up QuickBooks Error Support Phone Number. We have an excellent network of customer care centers which will be happy in sorting out the issues for you. QuickBooks Experts are available 24/7 to resolve any type of QuickBooks issues or errors.
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